RealTime Health: Your trusted source of patient and carer experiences.

This information is a guide only and should not be relied on as a substitute for professional medical advice.

Advice: Aboriginal and Torres Strait Islander viewers are advised that this website may contain images and voices of people who have died.

This website is supported by funding from the Department of Health and Ageing through the 'Sharing Health Care Initiative'.

This website is produced in collaboration with The Le@rning Federation (a project managed by Education Services Australia Ltd).

RealTime Health

Speaking from Experience DVD Sales & Returns Policy

All titles in the Speaking from Experience series are available for sale on DVD. Visit our store at to purchase online. For sales enquiries please use the contact form on the Contact us page or call 03 9654 9002 (Australia only) or + 613 03 9654 9002 (outside Australia).


Print the .PDF order form for either professional or personal use and FAX to 03 9654 9003. 


If you are able to provide a receipt or other satisfactory proof of purchase, RealTime Health may offer you an exchange or refund if:

Please choose carefully as RealTime Health will not provide you with a refund or exchange if you simply change your mind. If your DVD is faulty, please notify us within 14 days of receiving the product. Please contact if you wish to return an order. We will then advise you of the returns and replacement procedure. Any returning items are shipped at the owners risk and RealTime Health will not take responsibility for any items that are lost or damaged due to the negligence or fault of a third party.   

Last Updated: Nov 2010

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